Refund policy

Refund & Return Policy

At Monsoon Exclusive, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help you with an easy return and refund process.

1. Return Period

You have 14 calendar days from the date you receive your order to request a return.

2. Product Condition

Please return items in their original condition, unused, and with all packaging intact. For hygiene and safety reasons, some products (such as cosmetics or personalized items) may not be eligible for return.

3. How to Return

• Contact us by email at info@monsoon-shop.com or by phone/WhatsApp at +34 610 132 925 within the 14-day period.

• We will guide you through the return process and provide the return address.

• Please send your package back within 7 days after receiving return approval.

4. Return Shipping Costs

• Customers are responsible for the cost of return shipping, except in cases where the product is defective, damaged, or an incorrect item was sent.

• We recommend using a trackable shipping method to ensure your return reaches us safely.

5. Refund Processing

• Once we receive and inspect the returned items, we will notify you and process your refund within 7 business days.

• Refunds will be made to the original payment method.

• Shipping costs for the original purchase are non-refundable, unless the return is due to our error.

6. Questions or Assistance?

We’re here to help! Contact us anytime at info@monsoon-shop.com or +34 610 132 925.

Thank you for choosing Monsoon Exclusive!