Shipping policy
📦 Shipping Policy
🔄 Order Processing
-
Orders are prepared for shipping within 1–2 business days.
-
⚠️ During promotional campaigns (e.g. Black Friday, clearance sales), processing times may be longer due to high order volume.
🚚 Shipping Costs & Conditions
| REGION | FREE SHIPPING CONDITIONS | SHIPPING COST BELOW THRESHOLD | ESTIMATED DELIVERY TIME |
|---|---|---|---|
| Spain (mainland) | Orders over €50 | €7.99 | 2–5 business days |
| EU countries | Orders over €100 | Shown at checkout | 4–8 business days |
| UK & Switzerland | Orders over €100 | €16.99 | 5–10 business days (customs delays possible) |
Note: For special zones (Canary Islands, Balearic Islands, Ceuta, Melilla), additional shipping fees may apply. Please contact us before placing your order for confirmation.
📦 Lost or Damaged Parcels
If your parcel is lost or damaged, please contact us immediately at:
-
📞 Phone / WhatsApp: +34 610 132 925
-
📩 Or by email info@monsoon-shop.com
We will investigate the issue with the shipping company and find the fastest possible solution.
🌍 International Shipping
-
For shipments to the UK and Switzerland, the customer is responsible for any import duties or customs fees.
-
In the EU, VAT is included in the prices. In case of legislative changes, this policy will be updated accordingly.